1. Delivery in Abuja & Lagos

We offer delivery of party supplies and celebration essentials across Abuja and Lagos.

​

Same-Day Delivery

Same-day delivery is available for eligible in-stock products, subject to order confirmation, payment, availability and delivery arrangements.

For orders placed during business hours, we aim to dispatch eligible ready-to-ship items within 2 hours of order confirmation.

Please note that dispatch time is not the same as delivery time. Actual delivery depends on your location, traffic conditions and rider availability.

​

Delivery Fees

Delivery fees vary depending on your location and are calculated or communicated during checkout.

​

2. Nationwide Shipping

We offer nationwide delivery across Nigeria for eligible products.

Shipping costs and estimated delivery times depend on the destination, package size, weight and available courier services.

Some products, including inflated helium balloons and other fragile or restricted items, may not be suitable for nationwide shipping.

3. In-Store Shopping & Pickup

Abuja Store

Customers are welcome to shop in person or arrange collection at:

Shop B204, Zitel Plaza, Utako, Abuja, Nigeria.

​

Lagos Store

Our Lagos service operates on a delivery-only basis. We do not currently offer walk-in shopping or customer pickup in Lagos.

​

4. Returns & Exchanges

We want you to be satisfied with your purchase.

Eligible items may be returned within 48 hours of receiving your order, provided they are unused, in their original condition and returned with their original packaging where applicable.

To request a return, please contact our customer service team within 48 hours of receiving your order, providing your order number and reason for the return.

All returns are subject to inspection before approval.

Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

• Personalised or custom-made products

• Inflated balloons and helium-filled products

• Used, damaged or incomplete products

• Products that cannot be safely resold for hygiene or safety reasons

If you receive an incorrect, damaged or defective item, please contact us promptly with photographs so we can review the issue and arrange an appropriate resolution.​

5. Refunds

Once an eligible return has been received and inspected, we will confirm whether a refund or exchange has been approved.

Approved refunds will be processed through an appropriate payment method.

Original delivery charges are generally non-refundable for change-of-mind returns. Where an item is faulty, damaged on arrival or supplied incorrectly, applicable consumer rights will be respected.

6. Custom Orders & Helium Balloons

Custom and personalised orders may require additional preparation time. Same-day fulfilment depends on product availability and the complexity of the request.

For helium balloon orders, customers should select a suitable delivery or collection time. Helium balloons are time-sensitive and should ideally be collected or delivered close to the event.

7. Contact Us

For delivery enquiries, returns or order assistance, please contact PartyShopNG.

Email: info@partyshopng.com

Abuja Store: Shop B204, Zitel Plaza, Utako, Abuja.

We are happy to assist with your order.